A 2011 vigilance report, which had exposed certain discrepancies in Air India's ticket sales, will be reviewed to further probe allegations of wrong-doing in awarding a contract for managing the flag carrier's ticketing call centres to Gurgaon-based InterGlobe Enterprises (IGE) which runs the low-cost carrier IndiGo, an airline official said.
"A vigilance report in 2011 had pointed out that there were discrepancies in our reservation system. We use a system call dialer ticket which is managed by the call centres awarded to IGE. It was found out that rather than tickets being issued from the dialer system, they were issued by IGE instead and due to this, we had to pay them commission for selling the tickets," a senior Air India official told a news agency.
"They were only supposed to have maintained and managed the dialler ticketing call centre systems. The report stated that they gained by selling tickets on their own name rather than going through the system that was put in place.
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